withClaro Cookie Policy

Effective date: 13 August 2026

This Cookie Policy explains how Pink Elephant, Unipessoal Lda ("withClaro," "we," "us" or "our") uses cookies and similar tracking technologies on withclaro.com (the "Website"), and the choices available to you. It forms part of, and should be read together with, our Privacy Notice.

1. About this Cookie Policy

This Cookie Policy explains how we use cookies and similar tracking technologies on withclaro.com, and the choices available to you. It should be read together with our Privacy Notice, which explains more generally how we collect and use personal data, including your data protection rights and how to contact us or the Portuguese supervisory authority (CNPD).

This policy covers withclaro.com only. The withClaro mobile app does not use browser cookies. How the app handles data on your device is explained in our Privacy Notice. Where this policy refers to "cookies", it also means the similar technologies described in Section 2, unless the context says otherwise.

2. What are cookies and similar technologies

Cookies are small text files that a website stores on your device when you visit it. They let a website recognize your device, remember information about your visit, and function properly, or collect information about how the website is used.

Similar technologies include tracking pixels (small transparent images or snippets of code that report when a page has been viewed or an action taken) and tag management systems (tools that load and manage other scripts on a page). We use both cookies and these similar technologies on the Website.

3. The cookies and similar technologies we use

We group the cookies and similar technologies used on the Website into the following categories.

Google Tag Manager is a tag management system we use to deploy analytics and measurement tags on the Website. The specific tags it deploys may change over time as we update how we measure use of the Website. The Meta Pixel is a tracking pixel operated by Meta Platforms that reports when a page on the Website has been viewed, which we use to measure the effectiveness of our marketing and understand how visitors reach the Website. Meta may also use data collected through the Pixel for its own purposes, as described in Meta's own cookie and privacy policies.

Some cookies are session cookies, which are deleted when you close your browser. Others are persistent cookies, which remain on your device for a set period or until you delete them. The specific duration of cookies set by Google and Meta is determined by those providers and may change. Please refer to their own cookie policies for current details.

4. Third-party cookies and international transfers

Google Tag Manager and the Meta Pixel are operated by Google and Meta Platforms respectively, not by us. When these technologies are active, Google and Meta may process your data outside the EU/EEA, including in the United States, under their own arrangements as controllers or processors of that data. We encourage you to review Google's and Meta's own cookie and privacy policies for more information about how they process data collected through these technologies.

Our Privacy Notice describes the safeguards we require of our processors and partners generally when personal data is transferred outside the EU/EEA.

5. Your consent and your choices

Where consent is required (see Section 3), we ask for it through a cookie banner or similar mechanism when you first visit the Website. Strictly necessary cookies are set automatically, because the Website cannot function properly without them. Analytics and advertising cookies are only set if you accept them, and it is as easy to reject them as it is to accept them.

You can change your choice at any time by clearing the cookies stored in your browser and revisiting the Website, so that our cookie banner is shown again, by adjusting your browser settings as described in Section 6, or by contacting us at [email protected].

6. Managing cookies through your browser

Most browsers let you control cookies through their settings, including options to view, delete or block cookies from some or all websites, and to be notified when a cookie is set. The exact steps differ between browsers and are updated from time to time, so please refer to the help pages of the browser you use, such as Google Chrome, Apple Safari, Mozilla Firefox, or Microsoft Edge, for current instructions.

7. If you disable cookies

If you disable or block cookies, some parts of the Website may not work correctly. Strictly necessary cookies cannot be turned off through the Website itself, because it depends on them, but you can still block them through your browser at the risk that parts of the Website stop working properly. Disabling analytics or advertising cookies does not affect your ability to use the Website's core content and tools.

8. Changes to this policy

We may update this Cookie Policy from time to time, including to reflect changes in the cookies and similar technologies we use or in the law. We will post the updated version on this page with a revised effective date, and encourage you to check back periodically.

9. Contact us

If you have questions about this Cookie Policy or our use of cookies, contact us at [email protected], or by post at Pink Elephant, Unipessoal Lda, Edifício Amoreiras Square, Rua Carlos Alberto da Mota Pinto, no. 17, second floor, 1070-313 Lisboa, Portugal. For information about your broader data protection rights, including your right to lodge a complaint with the CNPD, see our Privacy Notice.