withClaro Terms of Use

Effective date: 13 August 2026

These Terms of Use ("Terms") are a legal agreement between you and Pink Elephant, Unipessoal Lda ("withClaro," "we," "us" or "our"), governing your access to and use of the withClaro mobile application and withclaro.com (together, the "Service"). Please read them carefully, particularly Section 4, before you start using withClaro.

1. Acceptance of these terms

By creating an account, or by using any part of the Service, you agree to be bound by these Terms. If you do not agree to them, you must not use the Service.

Our separate Privacy Notice explains how we collect and use personal data, and our Cookie Policy explains our use of cookies on withclaro.com. Both form part of your agreement with us.

2. Eligibility

You must be at least 18 years old to use withClaro. By creating an account or otherwise using the Service, you confirm that you meet this requirement. The Service is not directed at, and must not be used by, children.

3. The Service

withClaro is a wellness-support application that helps you track mood, symptoms and medication, and offers optional AI-powered and personalization features, available through the withClaro mobile app. withclaro.com also offers several tools that do not require a withClaro account: a taper calculator, a withdrawal symptom checker, "Ask a Psychiatrist", a helpline finder, and a healthcare-professional access application. Section 9 sets out additional terms specific to these website tools.

We may add, change or remove features of the Service at any time, and we may suspend or discontinue the Service, in whole or in part, giving reasonable notice where practicable.

4. Important medical disclaimer

withClaro is a wellness-support tool. It is not a medical device, and it does not provide medical advice, diagnosis or treatment. Nothing in the Service creates a doctor-patient relationship or replaces the advice of a qualified physician, psychiatrist or other healthcare professional. Content generated by withClaro's AI companion, the personalized recommendations, the taper calculator and the withdrawal symptom checker are illustrative and educational only, and must not be used as the sole basis for any medical decision, including decisions about starting, changing or stopping any medication.

Any decision to change or discontinue a medication, including tapering an antidepressant, carries real medical risk and should only be made together with, and under the supervision of, a qualified healthcare professional. You are solely responsible for consulting a doctor before making any change to your treatment, and for any decision you make about your health or medication.

withClaro is not an emergency or crisis service, and is not designed or equipped to detect or respond to a medical or psychiatric emergency, including a mental health crisis or thoughts of self-harm. Our automated safety features do not include crisis or self-harm detection. If you are in crisis, or believe you or someone else may be in danger, contact your local emergency services immediately, or use our helpline finder to locate an appropriate crisis helpline. Do not rely on withClaro in an emergency.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOUR USE OF THE SERVICE, AND ANY RELIANCE YOU PLACE ON INFORMATION OR CONTENT PROVIDED THROUGH IT, IS AT YOUR OWN RISK.

5. Your account

To use most features of the app, you need to create an account using the sign-up method we offer, such as email, or signing in with your Google or Apple account. You agree to provide accurate information and to keep your account credentials confidential. You are responsible for all activity that occurs under your account. Let us know at [email protected] if you suspect unauthorized use of your account.

You can delete your account at any time from within the app. Deleting your account removes your access to the Service. Our Privacy Notice explains what happens to your data when you do.

6. Subscriptions and payment

Some features of withClaro require a paid subscription. Prices, billing frequency and any trial period are shown to you before you subscribe, through the app store or payment method you use to pay. Unless stated otherwise at the point of purchase, subscriptions renew automatically at the end of each billing period until you cancel.

You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide refunds for the unused portion of a period, except where required by law or by the policies of the app store you subscribed through. Payments are processed by our payment processor or the applicable app store. We do not store your full payment card details.

If you are a consumer in the EU, you may have a statutory right to withdraw from a purchase within 14 days. Where the Service is digital content supplied immediately, you may lose this right once we begin performance with your express consent and acknowledgment that you thereby lose the right of withdrawal, to the extent permitted by applicable law.

7. Acceptable use

When using the Service, you agree not to:

• use the Service for any unlawful purpose, or in a way that infringes anyone else's rights;
• impersonate any person, or misrepresent your affiliation with any person or entity;
• attempt to gain unauthorized access to the Service, other users' accounts, or our systems;
• interfere with or disrupt the Service, including through malware, scraping, or excessive automated requests;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent applicable law permits it despite this restriction;
• use the Service to harass, abuse, or harm another person; or
• use "Ask a Psychiatrist" or any other feature, to submit content on behalf of, or purporting to be, another identifiable individual without their knowledge.

We may investigate and take appropriate action, including suspending or terminating your account, if we reasonably believe you have violated these Terms.

8. AI-generated content

withClaro's AI companion and related AI-powered features use third-party AI technology to generate responses based on the information you provide. AI-generated content may be inaccurate, incomplete, or inappropriate for your situation, and does not reflect the judgment of a healthcare professional. You should use your own judgment, and consult a qualified healthcare professional, before acting on anything the AI companion or any other AI-powered feature tells you. Section 4 (Important medical disclaimer) applies fully to AI-generated content.

9. Public website tools

The taper calculator, withdrawal symptom checker, "Ask a Psychiatrist", helpline finder, and healthcare-professional access application are available on withclaro.com without creating a withClaro account. These tools provide illustrative or educational information only, are not a diagnosis or medical advice, and are subject to the disclaimer in Section 4. "Ask a Psychiatrist" responses are provided by email for educational purposes only and do not create a doctor-patient relationship.

Healthcare professionals applying for professional access must provide accurate information about their identity and qualifications. We may verify this information and may decline or revoke access at our discretion.

10. Your content

You may be able to submit content to the Service, such as check-in entries, medication records, notes, messages to the AI companion, or a question submitted through "Ask a Psychiatrist" ("Your Content"). You retain ownership of Your Content. By submitting it, you give us a limited license to host, store and process Your Content solely to provide and improve the Service to you, consistent with our Privacy Notice. We do not claim ownership of Your Content, and we do not use it to train third-party AI models beyond what our Privacy Notice describes.

You are responsible for Your Content, and you confirm that submitting it does not infringe anyone else's rights or violate applicable law.

11. Our intellectual property

The Service, including its software, design, text, and the withClaro name and logo, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use, subject to these Terms. Except for this license, we do not grant you any rights in the Service, and you must not copy, modify, distribute, or create derivative works from it without our permission.

12. Third-party services and links

The Service relies on and may link to third-party services, such as Apple Health, Google or Apple sign-in, and other providers described in our Privacy Notice. We are not responsible for the content, accuracy, or practices of third-party services, and your use of them is subject to their own terms and privacy policies.

13. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, EXCEPT WHERE SUCH WARRANTIES CANNOT BE EXCLUDED UNDER APPLICABLE LAW. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT ANY RECOMMENDATION, CLASSIFICATION, OR AI-GENERATED CONTENT WILL BE ACCURATE OR SUITABLE FOR YOUR CIRCUMSTANCES.

Nothing in this Section limits any statutory right you have as a consumer that cannot lawfully be excluded or limited.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR €100 IF YOU HAVE NOT PAID US ANYTHING.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law, including the mandatory rights of consumers under the law of your country of habitual residence.

15. Indemnification

You agree to indemnify and hold us harmless from any claim, loss or expense, including reasonable legal fees, arising from your violation of these Terms, your misuse of the Service, or Your Content, except to the extent caused by our own breach of these Terms or applicable law.

16. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access to the Service if you breach these Terms, if we reasonably believe your use poses a risk to us, other users, or third parties, or if we discontinue the Service, in each case giving notice where reasonably practicable. Sections that by their nature should survive termination, including Sections 4, 10, 11, 13, 14, 15 and 17, will continue to apply.

17. Governing law and disputes

These Terms are governed by the laws of Portugal. If you are a consumer habitually resident in the EU, this choice of law does not deprive you of the protection of any mandatory consumer-protection provisions of the law of your country of residence, and you may bring proceedings before the courts of your own country of residence as well as the courts of the district of Lisbon, Portugal, which the parties otherwise submit to on a non-exclusive basis.

We encourage you to contact us first at [email protected] to try to resolve any complaint informally. The European Commission's Online Dispute Resolution platform was discontinued in July 2025. If you are an EU consumer, you may still be able to refer an unresolved dispute to the competent out-of-court consumer dispute resolution body in your country of residence.

18. Changes to these terms

We may update these Terms from time to time. If we make a material change, we will notify you through the app or by other reasonable means before the change takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not agree, you should stop using the Service and may delete your account.

19. General provisions

If any provision of these Terms is found unenforceable, the rest will remain in effect. Our failure to enforce a provision is not a waiver of our right to do so later. We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets, consistent with our Privacy Notice. These Terms, together with our Privacy Notice and Cookie Policy, are the entire agreement between you and us regarding the Service.

20. Contact us

If you have any questions about these Terms, contact us at [email protected], or by post at Pink Elephant, Unipessoal Lda, Edifício Amoreiras Square, Rua Carlos Alberto da Mota Pinto, no. 17, second floor, 1070-313 Lisboa, Portugal.